Privacy Policy

Midsomer Mutts Privacy Policy - Date: 21/09/23

Our contact details

Name: Midsomer Mutts Ltd
Address: The Byres, Manor Farm, Chilcompton, BA3 4HP

Phone Number: 07484 644827
E-mail: sarah@midsomermutts.com
Date completed: 21/09/23

The type of personal information we collect

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name and contact details)

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To contact you (to arrange dates and times of services, to provide post service updates, and to contact you in case of an emergency).

  • To invoice you
    We use the information that you have given us in order to provide our

    services.

    We may share this information with self-employed individuals providing services on our behalf.

    Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

    (a) Your consent. You are able to remove your consent at any time. You can do this by contacting Sarah Appleton, 31 Sunnymead, Midsomer Norton, Radstock, BA3 2SD. 07484 644827, sarah@midsomermutts.com

How we store your personal information

Your information is securely stored.

We keep your personal identifiers, contacts and characteristics for 5 years after termination of contract. We will then dispose your information by removing from our online database and destroying paper records.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at sarah@midsomermutts.com or 07484 644827 if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Midsomer Mutts, 31 Sunnymead, Midsomer Norton, Radstock, BA3 2SD – 07484 644827, sarah@midsomermutts.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office Wycliffe House
Water Lane
Wilmslow

Cheshire SK9 5AF

Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk